We operate on an ‘ALL SALES ARE FINAL’ policy due to the nature of the product being derived from natural produce.
We do not accept any returns and/or provide refunds on products/material once sold.
However, in some cases where there is evidence of issues in the product that may occur due to human error, we may consider a return request and provide a reasonable refund. This is entirely at the sole discretion of Harsha Timbers & Saw Mills.
We are not responsible for any damages caused to your product/material once it leaves our facility/saw-mill. We urge you to take good measures to ensure your product is as expected before you make the final payment and take delivery at our facility/saw-mill.
All refunds, if accepted will only be processed in the same way that the product was paid for.
Please contact us for resolution of your issue along with the invoice and evidence of the fault/problem.